Trust and Safety
Mahasula is a community built around trust, honesty and integrity. Our goal is to make Mahasula a safe haven not just for the Hasula, but for everyone who uses it. Your safety is our number one concern. We do a lot of work behind the scenes at Mahasula to keep the community safe but we also offer key tools so that you can also use the marketplace safely, whether buying or selling services.
• Choosing a Hasula
You will find a lot of information available about the Hasula on Mahasula to help you choose wisely including:
• Keep communications in the HasuChat
HasuChat is a tool to keep track of all communications connected with a particular project, task or Hasula. A HasuChat is created when you first start communicating with a particular Hasula. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need Mahasula support to resolve a Dispute with a Hasula the HasuChat is used as the sole indisputable evidence to determine a fair outcome.
• Depositing funds in Escrow
To protect Buyers and Mahasula alike, we provide an Escrow system where a Buyer can deposit funds at the start of a project so that the Hasula has the confidence to start work but also so that the Buyer does not have to risk paying any money upfront. Funds are released to the Hasula as payment by the Buyer when they are happy that the project has been completed.
• Payment for Project Done
When work has been completed your Hasula will raise an invoice to you. Once you have checked the work delivered and you are happy that it has been completed (if it is a fixed price project or offer) you can confirm payment which includes releasing funds in Escrow.
• Always pay through Mahasula
Paying outside of Mahasula leaves you unprotected. Mahasula cannot provide any assistance for projects including refunds where any payment has been completed outside of Mahasula, against our terms and conditions.
2. Selling Hasula Services safely
• Dream project or too good to be true?
Is the pay amazing and you have to do very little in return? As attractive as it may seem to be wary of such dream projects, particularly if you haven’t worked with the Buyer before. If you have any doubts then as hard as it can be, it’s often safer to steer clear. Also be cautious of any Buyer requesting free samples of work or suggesting free trials with promises of larger work; if the samples in your portfolio aren’t sufficient then make sure to always send samples via the HasuChat with suitable watermarks or in low resolution (if applicable).
• Ensure sufficient funds in Escrow before work begins
To protect Buyers and Hasula alike, we provide an Escrow system where a Buyer can deposit funds at the start of a project so that the Freelancer has the confidence to start work but also so that the Buyer does not have to risk paying any money upfront. Mahasula are encouraged to always ensure that there are funds in Escrow before starting any work, or at least before handing over deliverables, and to think carefully about the Escrow deposit amounts you request in your Proposals, particularly for new Buyers.
• Keep communications in the WorkStream
The HasuChat is a tool to keep track of all communications connected with a particular project including any key agreements such as deliverables and timescales. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need Mahasula support to resolve a Dispute, the WorkStream is used as the sole indisputable evidence to determine a fair outcome.
• Always get paid through Mahasula
When you have completed work arrange for payment by the Buyer (including releasing funds held in Escrow) by raising an invoice in the HasuChat. Paying outside of Mahasula leaves you unprotected. Mahasula cannot provide any assistance for projects including refunds or compensation where any payment has been completed outside of Mahasula, against our terms and conditions.
• Avoid exchanging personal details
Avoid exchanging personal contact details as much as possible, particularly before a Proposal has been accepted or an Offer has been purchased and funds paid into the Escrow account. Never share your bank details, forms of identity nor address details with anyone you “meet” online whether on Mahasula or elsewhere. Remember you can communicate fully in the HasuChat including exchanging files and even share samples of your work via your Portfolio, and all payment must be conducted safely through Mahasula without the need to exchange personal information such as bank details.
Report abuse | Get Help :
Our Customer Support Team are on hand to provide you with advice if you are unsure about anything and also to take fast action on any rogue individuals threatening the safety of the community. Alternatively, you can quickly report problems to us by using the “Report” flag you will find on every listing, message and member profile page. Find out more about contacting Customer Support.
Keep Your Loved Ones Informed!
Before you start your new work (especially for the skilled tradespeople), it is imperative that you let your loved ones know about the nature of said work, and when and where you will be doing it. Also do the following:
Important notice: Mahasula, as a marketplace, is not in control of any actions performed by any of the customer/buyer or a Hasula using our services.